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Ayana is literally the best of the best. I have dealt with insurance and hospitals a lot. It is always a headache – but Ayana is a bright spot in all of that. She is always cheerful, helpful and explains everything thoroughly and in a way that’s easy to understand. You need to give her a raise!!
— RachelRAVING REVIEW FOR:
Ayana, Senior Customer Care Specialist
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Anything to do with health insurance usually takes a long time. I was so appreciative that Karli wrote back to me in less than an hour and helped me out!
— JuliannaRAVING REVIEW FOR:
Karli, Customer Care Specialist
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I am humbled by Sherry’s attention and feedback. If the world were filled with Sherry’s, we’d be a better and kinder world for it. And mind you!!!! I write this not because “I heard what I wanted to hear, or got what I wanted to get.” In fact, it was just the opposite, but the patience and energy to explain the situation and answer my questions so I could understand it on my own and come to terms with it so I know how to address it. What a Priceless Gift that was.
— LeonRAVING REVIEW FOR:
Sherry, Customer Care Supervisor
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Always receive the best customer service! Thank you so much!
— Loyda -
Allison was immensely helpful and patient. Everyone has those Fridays and this was mine! Allison was so understanding and kind, it was refreshing and wonderful to speak with her. She answered my questions and helped explain things so that I could understand it with my Friday-brain.
— TashaRAVING REVIEW FOR:
Allison, Customer Care Specialist
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Allison was very helpful and was able to take care of the issue I was having.
— DeniseRAVING REVIEW FOR:
Allison, Customer Care Specialist
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Your operations team is top notch. I do not mind being put on hold with your operators because they return with answers.
— Lawrence -
Very professional, calm and knowledgeable. The staff was very kind, patient & encouraging.
— Michelle -
Very knowledgeable and professional staff.
— Nora -
The response time to my message was awesome.
— James