Careers

This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 5,000 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

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We are seeking a dynamic and experienced Sales Enablement Manager to join our growing team. In this role, you will be responsible for developing and executing strategies that empower our sales team to succeed. You will work closely with sales leadership, marketing, and other key stakeholders to ensure our sales force is equipped with the knowledge, tools, and resources they need to drive revenue and meet business goals.

Key Responsibilities:

1. Sales Enablement Strategy Development:

o Develop and implement a comprehensive sales enablement strategy that aligns with the company’s overall business objectives.

o Identify and address the training needs of the sales team, ensuring they have the skills and knowledge required to effectively sell The Difference Card’s products and services.

2. Content and Resource Development:

o Create, curate, and maintain sales enablement materials, including sales playbooks, product guides, competitive analysis, and case studies.

o Collaborate with marketing and product teams to ensure alignment on messaging, product positioning, and value propositions.

3. Training and Onboarding:

o Design and deliver training programs for new hires and existing sales team members, focusing on product knowledge, sales methodologies, and customer engagement strategies.

o Regularly update training content to reflect product updates, market trends, and competitive landscape.

4. Sales Tools and Technology:

o Manage and optimize the use of sales tools and technologies (e.g., CRM, sales automation tools) to improve sales productivity and efficiency.

o Provide ongoing support and training to ensure the sales team effectively uses these tools.

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The goal of this position is to help members. This position helps members by answering questions, fulfilling requests, educating members about health care and resolving problems that may arise. This position will service members via phone, email and chat. This position answers a high volume of calls on a daily basis. The position requires:

· Personal Accountability: Report to shift on time and meet attendance expectations of the position.

· High Level of Accuracy: Achieve a satisfactory or higher rating on quality of calls·       Passion: Delight customer as demonstrated by generating positive customer satisfaction scores and testimonials.

· Productivity: Ensure we are working as efficiently as possible, and able to meet productivity goals of the position.

· Innovation: Be open to change.

· Extraordinary Customer Service Skills: Service members by maintaining a member friendly approach when answering calls, chats and emails.

· Problem Solving: Research required information using available resources including claim systems, websites, and databases

· Patience and Diplomacy: Manage and resolve customer complaints

· Commitment: Identify and escalate priority issues. Follow up with members and internally to ensure we always keep our word to our members.

· Help Others: Provide customers with product and service information, educating members and making sure they know how to maximize their benefits.

Flexibility: Other duties as assigned.

Qualifications and Education Requirements

· High School diploma

· Knowledge of call center telephony and technology preferred Some experience in a call center capacity preferred

· Proficiency in office computer programs like Microsoft Outlook, Word, and Excel. Ability to type quickly and accurately.

· Position requires high energy, flexibility, strong multi-tasking skills, and superior customer service skills.

· Excellent communication skills both written and verbal.

· High level of diplomacy and patience.

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This position creates broker distribution networks to promote the Difference Card product suite and help employers to reduce their health insurance spend, while maintaining great benefits for employees.

· Identifying potential strategic broker partners

· Selling to customers in the 50 – 500 employee range through broker partners

· Accountable for prospect from presale through implementation.

· Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.

· Develop and maintain key internal relationships.

· Understand customer needs and provide value-added consultation.

· Present a positive image of the Difference Card in the marketplace.

· Understanding the importance of Wellness and the pivotal role it plays in the employee benefits arena.

Position Metrics

· Activity: 8 broker meetings per week and 10 client meetings per month

· Opportunity: 10 RFP’s per month resulting in 18,500 quoted lives per year

· Close Ratio: 22 sold accounts per year with 1,850 enrolled new business lives

Education and Licensure Requirements

· Bachelor’s degree or experience otherwise equivalent to a bachelor’s degree.

· State Health Insurance License or ability to obtain a state health insurance license within three months of starting position

Skills and Experience

· Two years’ experience in the broker / employer group benefits industry

· Excellent public speaking skills with ability to present to business decision makers, brokers and employees and influence outcomes.

· Superior presentation skills both in person and virtual capacity, experience utilizing Zoom and Microsoft Teams preferred.

· Proficiency in Microsoft Outlook, PowerPoint, Word, Excel, and Salesforce

· History of new business sales success

· Strong network of group health insurance brokers and consultants

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This position works with broker distribution networks to retain and grow an existing client book of business. This role requires an individual who is professional and exhibits the determination and self-motivation to delight customers. Your primary goal will be to retain a book of employer accounts. Ideally the candidate would be a team player with a great attitude and the ability to work in a fast-paced, ever-changing environment.
• Maintain strong relationships with existing strategic broker partners.
• Retain customers in the small and mid-market business range through channel distribution broker partners.
• Understand customer needs and provide value-added consultation. Help Clients define a healthcare strategy that results in Difference Card renewing the business by conducting midyear, pre-renewal broker and renewal client meetings.
• Providing the necessary broker support for successful education and implementation of the Difference Card. This includes interacting with broker partner teams and conducting broker education meetings to ensure thorough explanation and understanding of the product.
• Conduct professional employee open enrollment meetings to educate members on the Difference Card solution, with the objective of reducing member inquiries, increasing enrollment in Difference Card products, and increasing client retention rates.
• Travel as required for client meetings.
• Develop and maintain key relationships with internal departments such as Operations, Technology, Finance and Underwriting.
• Understand customer needs and provide value-added consultation.
• Cross-sell additional lines of business to existing employer group customers.
• Convert large Difference Card accounts to the self-funded Difference Health Plan, when appropriate.
• Delight broker and employer clients by responding to inquiries received via email and phone within 4-8 hours of receipt.
• Other duties as assigned.

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The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit www.differencecard.com

Role and Responsibilities

The Financial Operations Manager is responsible for money movement and reconciliation of all claim funding accounts. the ideal candidate will have high energy, flexibility, strong multi-tasking skills, and superior attention to detail. This is an ideal position for someone who has experience building out processes, documentation, and protocols with experience in bookkeeping, accounting, and payments.

The specific responsibilities are as follows:

· Monitor and reconcile claim bank account balances to ensure accuracy and compliance with plan regulations.

· Ensure timely and accurate funding of accounts and disbursement of employee reimbursements, including but not limited to uploading of NACHA files daily, monitoring for ACH failures, coordinating ACH failure resolution, and repull of failed ACH.

· Query Databases using SQL to obtain data to create import files. Import reconciliation files to QuickBooks.

· Perform regular account reconciliations, including contributions, claims, and distributions.

· Prepare and analyze monthly, quarterly, and annual financial reports for internal and external stakeholders.

· Work with internal software and third-party platforms to manage account data, ensure timely processing of transactions, and troubleshoot any system issues.

· Investigate discrepancies using queries in SQL, reports and systems to identify transactions.

· Design processes that result in a differentiated compliant client and organizational experience. Make recommendations and implement improvements that generate increased client satisfaction and productivity efficiencies.

· Identify, Collect, Document and Report trends and issues to the Manager. Make recommendations for improvement and provide administrative support to the Manager.

· Help the department meet key performance indicators (KPI’s) by reconciling the Difference Card Claims Account, ensuring employer accounts are reconciled.

· Oversee Monthly Reconciliation of Employer Monthly Budget Claim Funding Bank accounts, yearend close out and return of funds.

· Oversee partners in India to ensure that all work and processes are documented, ensuring completion of daily and weekly activities.

· Other duties as assigned

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The goal of this position is to delight our clients through superior customer service and relationship building. This position helps external and internal customers by answering questions, fulfilling requests, providing education about health care, and resolving problems that may arise. This position will service external and internal customers via phone and SalesForce queues email. This position answers a high volume of calls and cases on a daily basis. In addition, travel to client meetings is expected periodically. The position requires:

· Personal Accountability: Prioritize and stay organized. Report to shift on time and meet attendance expectations of the position. Attend client meetings on time, when scheduled. Ability to organize daily workload to effectively achieve turnaround time, and customer satisfaction. Actions and key customer touch points are properly documented in SalesForce, to allow for transparency.

· Passion: Delight customer by providing amazing customer services as demonstrated by generating positive customer satisfaction scores and testimonials, responding to emails in a high-volume environment within 4 -8 hours-

· Productivity: Ensure we are working as efficiently as possible, and able to meet productivity goals of the position. Strive for one-touch resolution of customer issues while communicating appropriate options in a timely and professional manner.

· Innovation: Be open to change.

· Presentation Skills: Ability to conduct webinars and open enrollment meetings for clients.

· Analytical Skills: Ability to review renewal exhibits and explain savings models for customers.

· Extraordinary Customer Service Skills: Service customers by maintaining a client friendly approach when answering calls and emails. Apply listening skills to fully understand scope of customer requests. Establish and maintain effective relationships with customers to gain their trust and respect. Advise, consult, and negotiate with customers.

· Problem Solving Skills: Ability to ask questions to customer and internal stakeholders to determine the nature of a problem to help effectively solve issues. Research required information using available resources and reporting including claim systems, websites, and databases. Exercise critical thinking. Properly enlist internal department resources for assistance with effective and efficient resolution.

· Inquisitive skills:

· Exceptional Communications Skills: Ability to identify and explain to internal and external customers, in both written and verbal format, the root-cause of issues presented in an easy-to-understand manner that does not result in escalation.

· Consultative Skills: Ability to de-escalate issues, raised from internal or external customers when desired client outcome is not viable by providing guidance and alternative solutions that will achieve client satisfaction.

· Patience and Diplomacy: Manage and resolve customer complaints.

· Commitment: Identify and escalate priority issues. Follow up with customers and internally to ensure we always keep our word to our clients. Own client issues from initial report to resolution or escalation, communicating with customers regularly regarding issue status.

· Sales Skills: Ability to present and offer products and services to existing customers that will complement and enhance their benefit package and generate revenue for the organization.

· Help Others: Provide customers with product and service information, educating customers and making sure they know how to maximize their benefits.

· Flexibility: Other duties as assigned.

· Complex Problem-Solving Skills: Ability to manage and solve complex problems for clients, anticipating client communication needs, and influence outcomes across multiple parties.

· Humility: Help team members when they encounter cases they could not de-escalate or when they need help to resolve open matters to the satisfaction of the client through an escalation process.

· Subject Matter Expert: Ability to become a subject matter expert in complex areas of the organization to resolve client issues and provide training to team members.

· Documentation Skills: Ability to document processes and formulate checklists that result in process efficiencies amongst the team.

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